Water information - meters/tanks/rebates/emergency water

In this section you will find a range of information for water related queries. From emergency water supplies to types of water meters. What to do with leaking or faulty water meters. Water saving tips, rainwater tanks and rebates. Dirty water and account due dates for rates, water and sewer charges.

Operational Policy Leaks

 

  • Emergency water supply for rural residents

    Emergency water supply for rural residents

    Accessing emergency water from Council’s town water supply During times of extended dry conditions some residents not serviced by town water, who are reliant on tank supply, may require some emergency water while waiting for a tanker to top up their...

  • Account Due Dates for Rates, Water and Sewer Charges

    Account Due Dates for Rates, Water and Sewer Charges

  • Development Servicing Plans

    Development Servicing Plans

    When planning construction of water and sewer connections for new development, be sure to visit the Development Servicing Plans page.

  • New South Wales Office of Water

    New South Wales Office of Water

    The NSW Office of Water website provides valuable information on best practice management, financial assistance, technical support and training that Councils already access on a regular basis. The website also provides information on river management...

  • Diagram of Water Meter - Council / Owner Responsibilities

    Diagram of Water Meter - Council / Owner Responsibilities

  • Different Types of Water Meters

    Different Types of Water Meters

  • Dirty Water

    Dirty Water

    Council water mains can develop over time a build up of sediment and corrosion causing discolouration of the water. To reduce this, Council water mains are flushed and swabbed on a regular basis. Should you notice your water becoming dirty, Council...

  • Excessive Water Notice

    Excessive Water Notice

    Council will endeavour to advise property owners in writing if an extreme increase in your water meter reading is noticed. Leaks are not always visible and many leaks do not show puddles or drips on the surface. An undetected leak could waste over 6,000...

  • Faulty Water Meter

    Faulty Water Meter

    Sometimes people with high water accounts believe their meter is faulty. Faulty meters are quite rare. Water meters are precision instruments which are rigorously inspected and tested before they are installed. So it pays to check for leaks before asking...

  • Leaking Water Meter

    Leaking Water Meter

    Council is responsible for repairing leaking services occurring on the Council side of the meter. Water lost through leaks on Council side of the water meter will not register on your meter, therefore, you will not be charged for any water lost. However,...

  • Multi Unit Water Metering Guidelines

    Multi Unit Water Metering Guidelines

    'Multi Unit Water Metering Guidelines' relates to Richmond Valley Council's water service requirements for dual and multi unit developments. It is a guideline only and should be used in conjunction with Richmond Valley Council's standards...

  • Preventing Leaks and Maintain Access to Council Assets

    Preventing Leaks and Maintain Access to Council Assets

    Take care not to plant trees near your water meter or create garden beds over the meter. Your water meter must be visible and accessible at all times for Council to take a reading. Also be careful not to plant large trees or build garden sheds over water...

  • Rainwater Tanks/Water Rebates/Water Saving Tips

    Rainwater Tanks/Water Rebates/Water Saving Tips

    Rous Water Rebates The local Rous Water Rainwater Tank Rebate Program is part of the long-term demand management strategy is available to all existing residential town water customers in the Rous region (including properties that are currently connected...

  • Reading Your Water Meter

    Reading Your Water Meter

    Reading your water meter is quite a simple task. However, there are several different types of water meters used throughout Richmond Valley Council. For analysis of the types of water meters in use, download the document listed at the end of this page...

  • Water Fluoridation

    Water Fluoridation

    April 2007 Council received direction from the State Government to introduce fluoride into Casino Water supply by 31 December 2008. August & November 2008 All residents within Council's Local Government area received information on fluoridation in...

  • Water Restrictions

    Water Restrictions

    The Richmond Valley Council Local Government Area (LGA) is supplied by two seperate mains water supply sources. Casino is supplied from the Richmond River with water being drawn from the weir pool upstream from Jabour Weir and treated at the Casino Water...