FAQs

FAQs

How can I contact Council?

Enquiries can be made in person at our Customer Service Centres in Casino and Evans Head, by phone to 6660 0300 or by email to council@richmondvalley.nsw.gov.au.
  
Further contact information and an online contact form can be found on the Contact Us page.

When was Richmond Valley Council formed?

Richmond Valley Council was formed in February 2000 following the amalgamation of the former Richmond River Shire and Casino Municipality councils.

Council general elections were held in September 2008, a by-election in 2009 and general elections again in September 2012 and 2016.
 
Further information about Richmond Valley Council can be found on the Your Council page.
  

Where are the Council Chambers and when are meetings held?

The Council Chambers are at the corner of Walker Street and Graham Place, Casino. The entrance is on Graham Place.
  
Council meetings are held generally on the third Tuesday of each month at 5pm. Members of the public are most welcome to attend. Business papers for all meetings are available from the Council Meetings page on Friday prior to the meeting. Those who wish to address the Council on any listed matter, or ask a question, will be able to do so by submitting a request before 9.30am on the Monday prior to the meeting. The public sessions will be conducted at the start of the meeting. A time limit of five minutes per address will apply.

Where can I find Council plans and reports?

Council is required to provide a series of reports to the community regarding its finances, initiatives and operations. Many of these reports are available on the Integrated Planning and Reporting page.
  
Annual Reports can be found on the Annual Reports page.
  
Regular finance reports can be found on the Financial Statements page.
  
Numerous strategies, plans and protocols are available to the general public for initiatives such as:
 

Where can I pay accounts?

Accounts and rates can be paid at the Casino and Evans Head Administration Offices, or pay online using Australia Post's online payment facility.
  

Where is my nearest neighbourhood centre?

There are two neighbourhood centres servicing the Richmond Valley. The Casino Neighbourhood Centre services communities in Casino and surrounds, while the Mid-Richmond Neighbourhood Centre services the communities of Coraki, Broadwater, Woodburn and Evans Head.

Casino Neighbourhood Centre
Address: 138 Canterbury Street
Phone: 6662 2898

Mid-Richmond Neighbourhood Centre
Address: Oaks Arcade, Shop 5/6 Oak Street, Evans Head
Phone: 6682 4334
 
The neighbourhood centres are an ideal place to gather information about localised community services.

Where is the Mayor's office?

The Mayor's office is in the Casino Administration Office. Appointments can be made by calling 6660 0300.

The Mayor  and councillors can also be contacted via the personal contact details listed on their Councillor pages.